Where coworking leads leak
- After-hours inquiries. Community managers work the floor during the day, and many independent spaces staff the front desk on weekdays only. A Sunday tour request often waits until Monday afternoon.
- One-size auto-replies. “Thanks, we will be in touch” treats a 10-seat office lead like a day pass.
- No follow-up. A tour that is not booked in the first exchange usually gets one more email, then nothing.
- Listing-site leads. Inquiries from marketplaces land in a separate inbox and get answered last.
One reply per inquiry type
| Inquiry | First reply | Goal |
|---|---|---|
| Day pass | Price, hours, what is included, a link to buy or reserve | Same day |
| Hot desk or dedicated desk | Price range you publish, two tour times | Tour within the week |
| Private office | Sizes available now, ask team size and move-in date, offer a tour | Tour, then a written quote from you |
| Meeting or event room | Capacity, rate, availability for their date | Hold the slot or hand to you |
| Virtual office or mail | What the plan covers, what they need to sign up | Signup link |
| Anything unusual | Acknowledge and ask you | You answer |
Follow-up that respects people
A reasonable default is a follow-up at one day, three days and seven days if a tour is not booked, each with one question and one next step, and nothing after someone says no or opts out. Texting requires consent under U.S. rules (TCPA and carrier guidelines); email follow-up should include a way to stop. This is not legal advice.
What to measure
- Minutes from inquiry to first useful reply, split into open hours and after hours.
- Inquiry to tour booked, by inquiry type.
- Tour to signed membership or office agreement.
- How many replies you had to correct. This should fall each week.
How AImploy.ai builds it
Start with the free blueprint: answer a few questions and we scan your public site, then you get a written spec with your facts, tour rules and example replies. It is a plan, not a running employee. If you go ahead, we connect your inbox, form and calendar with your permission, and you approve every outgoing reply in the first week. You can cancel the monthly plan anytime, and your configuration files stay yours. Start your blueprint or book a build session.
Sources
- Oldroyd, McElheran and Elkington, The Short Life of Online Sales Leads, HBR, March 2011
- Staffed hours: public websites of Stoke (Denton) and HV Hub (McKinney), reviewed October 14, 2026.
- FCC, Telemarketing and robocalls (TCPA overview)
How we wrote this
We build AI employees for a living, so we have a point of view. Where a point favors us, we say so. We have no customer results to publish yet, so we publish none: every claim on these pages is either reasoning you can check, a fact about how our own product works, or a clearly labeled example.
Spotted a mistake or something unclear? Tell us through the contact form and we will correct it and update the date above.
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